Refunds

La Bottega Golosa guarantees replacement and reimbursement of expenses in the following cases: 
  
A. Deterioration 
The products distributed by La Bottega Golosa meet the standards of production and conservation to guarantee the highest quality. However, if one or more products you purchased were damaged for reasons beyond our control, you can request a replacement. We also offer a full refund of expenses incurred for the return of the products (see the "conditions and procedures for the replacement and reimbursement bellow). 
  
B. Damage 
La Bottega Golosa uses packaging systems and carriers for transport, and endeavors to ensure the integrity of the products. However, if one or more products you have purchased were damaged for reasons beyond our control, you can request a replacement. We also offer a full refund of expenses incurred for the return of the products (see the "conditions and procedures for the replacement and reimbursement bellow). 
  
C. Failure to provide customer satisfaction 
La Bottega Golosa is convinced that the quality of its products is to your satisfaction. However, if any one or more products purchased should not be to your liking, you can return the unused product,( provided its unopened), within 30 days of delivery. We will refund the price paid for returned products only. In this case, the initial shipping costs and any restitution cost are at your expense. 
  

Conditions and procedures for the replacement and reimbursement. 
In all cases for the replacement and refund you must return the damaged, or undesired goods. The goods must be returned to the following address. 
  
     * For all shipments:       

La Bottega Golosa      

Interno Mercato Centrale San Lorenzo     

Stand 216-239-271     

50121 FIRENZE       

ITALIA


Replacements and refunds will be made as soon as the items are received.  
In case of deterioration and damage a replacement will be provided, without additional cost to the customer for all products returned. Also guaranteed is a refund covering the cost of shipping for the return of products to La Bottega Golosa. To obtain reimbursement you must use ordinary postage through the post office.
The cost of shipping using priority or express mail will not be refunded.